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We hope you love shopping with us. Here are our delivery and returns policies to help make sure we meet your expectations.
When you checkout, please choose the shipping methods that suits your order. Unfortunately if you did not select the correct one, you will be charged the exact shipping fee after delivery is done.
Some customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
For PayPal users, once you place an order, you will receive an e-mail regarding the payment via PayPal, please click the link to the PayPal website on the e-mail, and settle the payment within 7 days.
Deliveries occur only on weekdays. Orders you place with us late on Friday or weekends/holidays will not be processed until Monday.
Approximate delivery days is 1 - 2 weeks.
*Please note that the actual number of delivery days may differ if it requires more time for customs clearance or the destination is in some area. It does not in any way guarantee the exact number of days required for delivery. If a delay or a cancellation occurs in a flight schedule, delivery may take longer.
Track & Trace
In order to avoid items being lost in transit, all orders automatically come with the tracking number which will help you find the parcel in some countries.
Depending on the situation in certain countries, it may be either impossible to search for some tracking information or it may take considerable time before it is updated.
*Please note that when EMS items bound for UK and France are not delivered due to the addressee's absence, they may be stored at a post-office nearest to the location of the addressee, and therefore the tracking system record may appear as "Delivered to the Recipient Address". In such cases, please visit your nearest post office to obtain the desired information.
- What should I do if I haven't received my package?
- If you haven’t received your package within our standard delivery times, please check the status of your order with the order tracker.
- Please contact us. We may have to request a proof of delivery.
Our policy lasts 30 days. If 30 days have gone by since you received your box, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.