International Delivery


We accept orders from overseas only by email. International delivery is shipped by Express Mail Service (EMS) and the method of payment is only PAYPAL.
 
  1. Please send email with the following information to info@amalaworld.com.
    (1) Product URL, Size, Color, Quantity
    (2) Your Name
    (3) Address. (Zip Code, Address, Phone Number. )

     
  2. You will receive an e-mail regarding the payment via PayPal. Please click the link to the PayPal website on the e-mail, and settle the payment within 7 days.

    *The total amount includes your ordered items, delivery and PayPal fees.

    *PayPal fees are calculated as follows. (Total amount of your ordered items and delivery fees) X 4%

    For example, 
    Total amount of your ordered items : JPY5.000-
    Delivery fees : JPY1.500-
    PayPal fees (5.000+1.500) X 4% : JPY260- 
    Total amount to be paid via PayPal : JPY6.760-  

    *Please also be reminded that if we cannot confirm the receipt of your payment to our PayPal account 7 days after the above e-mail is sent, your order shall be automatically cancelled.

    *Carriage rates depend on the weight of the consignment and the delivery location. You can check the carriage rate and the delivery days : EMS Rate schedule

    *Some customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
     
  3. Once your order ships from our facility, you will receive a shipping confirmation email with the tracking number and you can confirm the shipping status of your package.
    *Some customers may not be able to use this service.
NOTE
  • The expected arrival period can vary based on EMS shipping conditions and the destination country. 
     
  • If you are not satisfied with your purchases and requesting a refund, unfortunately we do not accept any returns for any products. Please take this into consideration before you check out.
     
  • If you discover a fault with the item(s) you have received, please contact us. Your parcel will need to arrive at our JAPAN return address within 28 days of receiving your initial order. If the item is new, unused, in a saleable condition in its original packaging, and with all the labels, tags, any security devices or seals intact, we can only offer you a refund and not an exchange. PayPal orders returned by post will be refunded to your PayPal account.
     
  • Unfortunately, we cannot refund any taxes, duties, charges or delivery costs which you may have paid when placing your order. Certain countries operate schemes for consumers to reclaim import taxes and duties, however this will require a specific application by you to your local government or authority. We are unable to support these applications or support the return of import taxes and duties in countries that do not offer this scheme.
    Please note: we cannot be held responsible for anything lost or damaged in transit.