Refund policy

返品について
返品期限
商品到着後8日以内にご連絡を頂いた場合に限ります。ただし、以下の場合は交換・返品はお受けできませんので、ご了承ください。
* お届け後8日以上経過した商品
* 一度ご使用になられた商品
* 商品到着時と状態が異なる商品
* 商品の値札やタグ、付属品を切り離しまたは紛失された商品
* セット商品の中の一部の商品
* お届け後に汚れや破損の生じた商品
* 音信不通、受け取り拒否、長期不在等のキャンセルがあった場合、今後ご注文をお断りする場合がございます。予めご了承下さい。
* 手作りの商品につきましては、サイズの表記と違いがある場合がありますことをあらかじめご了承くださいませ。

返品送料
不良品、誤出荷の場合、送料および振込手数料は当方にて負担いたします。お客様のご都合による場合、送料および振込手数料はお客様負担とさせていただきます。
※ご返送していただく際は、下記一式をご同梱ください。
* 梱包箱、緩衝剤、マニュアル、保証書、付属品など、購入時の製品に同梱されていたもの全て
* 納品書(商品に同梱されている伝票)

不良品
ご注文内容と異なる商品が届いた場合、配送時の破損、不良品につきましては、在庫がある場合は良品と交換、在庫がない場合はご返金(振込手数料当社負担)にて対応いたします。商品到着日から8日以内に電子メールまたはお電話にてご連絡後、着払いにてお送りください。
※商品到着後8日以内にご連絡のない場合は、ご返品を受け付けられない場合がございますので、ご了承ください。

 

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@amalaworld.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@amalaworld.com and send your item to: 1-36-8 Kichijoji - honcho Musashino-shi Tōkyō JP 1800004.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1-36-8 Kichijoji - honcho Musashino-shi Tōkyō JP 1800004

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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