About delivery and shipping


About delivery of natural wine

Delivery by courier

  • Many of our natural wines use a small amount of antioxidants, so it is necessary to pay attention to the storage temperature, so we will ship by Kuroneko Yamato Cool.

  • Shipping fee: Hokkaido 1400 yen, Tohoku/Kanto/Shinetsu/Hokuriku/Chubu/Kansai 1200 yen, Chugoku/Shikoku 1300 yen, Kyushu 1400 yen, Okinawa 2800 yen

  • You can choose the delivery date and time from 3 days later, and the time zone from 14:00 to 16:00, 16:00 to 18:00, 18:00 to 20:00, and 19:00 to 21:00.

  • Please note that we may not be able to ship the same day if the stock is out of stock at the time you place your order, as we share inventory with the actual store.

  • Due to the nature of natural wines being sensitive to changes in temperature, we generally refuse to use delivery boxes that do not keep cool.

  • When you receive the product, we recommend that you unpack it immediately and store it in an environment where the temperature does not exceed 16 degrees, such as in a cellar . Please note that we cannot respond to complaints regarding quality caused by temperature control after shipment.

  • If you order wine, books, zine, etc. together, we will not be able to combine the refrigerated delivery service with the regular delivery service, so the total shipping fee will be charged. (Example: If you order 1 zine and 1 bottle of wine, the shipping fee will be 450 yen for TA-Q-BIN compact + 1200 yen for cool delivery, totaling 1650 yen.)

Returns/exchanges

  • If the product is different from what you ordered, or if the product is damaged, soiled, or defective (before uncorking), you must contact us within 8 days after the product arrives. due to its nature, we cannot accept it). We will return and exchange the product at our expense. Please note that we will not be able to accept requests for returns or exchanges after the deadline.

  • In the event that the product is bushone (unpleasant smell like damp cardboard growing moldy), please send the affected product to the store after contacting us by e-mail. After confirming the condition of the product, we will issue a refund. Please note that we cannot accept returns or exchanges if there is no contents left.

About delivery of books

courier service

  • Shipping fee: Hokkaido 1100 yen, Tohoku/Kanto/Shinetsu/Hokuriku/Chubu/Kansai 800 yen, Chugoku/Shikoku 900 yen, Kyushu/Okinawa 1100 yen

  • Orders for books, etc. will be shipped on the next business day on Saturdays, Sundays, holidays, year-end and New Year holidays, and Obon holidays.

  • The courier will deliver by hand. *Based on the customer's request, it is possible to omit the receipt stamp/signature or to receive the goods non-face-to-face. Please check the Yamato Transport website for the latest information.

About delivery of zines, T-shirts, etc.

TA-Q-BIN compact

  • Zine, 1 T-shirt (2 or more will be standard courier service), postcards, small size courier for figures.

  • 450 yen including tax nationwide

  • Orders for books, etc. will be shipped on the next business day on Saturdays, Sundays, holidays, year-end and New Year holidays, and Obon holidays.

  • The courier will deliver by hand. *Based on the customer's request, it is possible to omit the receipt stamp/signature or to receive the goods non-face-to-face. Please check the Yamato Transport website for the latest information.